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Quality Policy
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While "Ashok Heritage Travels Pvt. Ltd. India" considers quality to be the fundamental factor determining customers' satisfaction, basing on its mission the agency adopted the following quality policy:
"Ashok Heritage Travels Pvt. Ltd. India"'s goal is the customers' satisfaction reached in the dynamically developing environment, through rendering services satisfying our customers' needs.
We are fully committed to implementing a policy of TOTAL QUALITY in all our operations. We are performing all activities as per optimum quality procedures to ensure that the resulting products consistently exceed our customer expectations, are reliable and dependable & provide maximum value for money to our customers.
We implement the goal by learning, understanding and meeting the needs of our customers as well as by constantly enriching our offer.
We reach this aim by reacting to changing needs of our customers, examining the level of their satisfaction and constantly improving current company processes.
The quality of our services is determined by our professional approach and long-lasting experience of our employees combined with constant learning, cooperation with reliable suppliers and application of up-to-date technologies.
Our team is our most important asset.
Implementation and improvement of Quality Management System in accordance with ISO 9001 standard is the guarantee of reaching our goal.
In our organization we are committed to meet basic requirements of the Quality Management System in accordance with PN EN ISO 9001 2001 standard and to constantly improve System efficiency, in the course of process monitoring and implementation of improvement activities according to the established procedures.
In accordance with the Company's global and local objectives our Quality Policy is achieved by:
Offering Outstanding Customer Care and Service
This is done by having in-depth customer knowledge, by delivering and executing what is requested and expected, offering value addition to our customer.
Providing Talented & Motivated People
Constant training, job enrichment and empowerment are the aim to motivate staff & develop team spirit and pride of ownership amongst them.
Advanced Systems & Technology
Implementation of advanced systems and technology provides the best Quality Service to all our Customers.
Always Being a Market Leader
Innovation, flexibility and credibility ensure that we remain market leaders.The company resolves to position itself on the cutting edge of the global tourism industry , choosing to lead through consolidation and innovation.
Delivering Quality in Everything We Do
By defining our service standards and through continual efforts to improve quality and productivity we ensure maintenance of quality in all our operations. Using customer feedback effectively, we ensure constant product improvisation in line with customer expectations.
Taking Care of Environment
We are strongly committed to environmental protection and sustainable development.
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